Customer Satisfaction Regarding Private Sector Banks in Gujarat
نویسندگان
چکیده
منابع مشابه
A Study on Service Quality Perspectives and Customer Satisfaction in New Private Sector Banks
The main objective of this study is to examine the influence of service quality dimensions on customer overall satisfaction. This study posits and develops an instrument of service quality and examines the relationship between perceived service quality dimensions and customer overall satisfaction. The results shows that the most important service quality practice on customer satisfaction is res...
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The beginning of nineteenth century was marked by tremendous growth of trading activities in India. This was especially true in case of Calcutta (now called Kolkata), which became the hub of trade in India during that period. Rise in trade paved way for establishment of the bank of Bengal (modern day State Bank of India) in Calcutta in 1806. By the mid of 19 th century, many foreign banks like ...
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Customer satisfaction represents a modern approach for quality in enterprises and organisations and serves the development of a truly customer-focused management and culture. Measuring customer satisfaction offers an immediate, meaningful and objective feedback about clients preferences and expectations. In this way, companys performance may be evaluated in relation to a set of satisfaction d...
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The purpose of this study is to prioritize customer satisfaction indices of Zahedan city banks to public, private and semi-private banks. Initially, by reviewing the available scientific resources and interviewing banking and economics experts and experts, a set of customer satisfaction indices was extracted, and after removing the shortcomings and deficiencies, Finally, 10 indicators were used...
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It can be said that job satisfaction is largely a matter of an individual comparing his/her job and life expectations with those being offered. In shaping such job expectations, there are economic considerations (e.g. compensation and retirement benefits) and occupational and family considerations (professional satisfaction, job satisfaction, advancement opportunities, relocation, etc.). One of...
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ژورنال
عنوان ژورنال: International Journal of Scientific Research in Science, Engineering and Technology
سال: 2020
ISSN: 2394-4099,2395-1990
DOI: 10.32628/ijsrset2051101